What are the Shipping Rates and Terms?
When it comes to shipping, we try to keep things simple at www.silverfernbrand.com. Our shipping policy, for domestic shipping, mirrors Amazon's policy: FREE SHIPPING on all orders over $49. If you order total falls short of that mark, you will be charged a flat rate of $7.99.
***Please note, additional rates do apply on orders shipped to Alaska, Hawaii, and Puerto Rico.***
What carriers do you ship with?
Most www.silverfernbrand.com orders are shipped via FedEx. Most orders are shipped FedEx Ground, with a select few that are shipped through other FedEx channels. We also send certain orders USPS, depending on the size of the package and speed of delivery to certain locations.
How long will it take to receive my order?
Each order placed on our website will leave our Utah-based warehouse within 1 business day. While we cannot control how quickly FedEx or USPS delivers the product, most orders are received in 4-7 business days from the time of purchase, depending on distance from the warehouse. A valid tracking number will be sent to your email as soon as it is created with FedEx or USPS. You can also login to your account to see the tracking number and shipment status.
What is your return/cancellation policy?
Because we offer products that are consumable food items, we have a strict return policy and can only accept new and unused items. Please refer to our Return Policy page for more details and how to initiate a return.
***All canceled orders are subject to a 5% fee.***
Will the products in my order be shipped together?
All of our products are fulfilled from one warehouse location and should be shipped together. Although the contents of your order should be delivered together, it is possible that multiple parcel shipments may arrive at separate times.
How Does Free Shipping work?
If you live in the lower 48 states of the USA and spend over $49, your entire order will be shipped to you free of charge. Alaska, Hawaii, and Puerto Rico residents will be charged extra due to the added expense to ship to these locations. Canada residents are also not eligible for free shipping.
Do you ship to Canada?
We are proud to announce that we now can ship to Canada. Shipping starts at $12.99 for any order under 5 lbs and incrementally increases based on the weight of the shipment. We do not accept payment for GST, PST, or HST, so additional charges may be required upon shipment. The customer agrees to pay all taxes upon delivery.
Do you ship internationally?
We currently do not ship outside of the United States of America and Canada. We are working to get products into other countries, but most countries have very strict rules when it comes to ingredients that they allow across their borders. Check back here often to see new countries that are available to ship to.