Order Changes and Cancellations

Most orders start processing immediately for shipping at our warehouse and we are unable to make changes after 30 minutes. If you need to make a change to your order please use the form below to contact us (do not call) within the first 15 minutes after your order is placed, starting your message with “Change” or “Cancel order” and we’ll do our best to process your request. If we are unable to make the change in time please simply process a return upon receiving your product.

Returns

Click here to start a return. We're happy to accept returns of any unopened products within 30 days of delivery. Please visit our return policy for more information.

Product or Protocol Questions

If you have questions on a product, please feel free to reach out to us using the form below. Please note that for specific situations or consultations we recommend setting up a call with one of our qualified health coaches. While we love to help everyone, our customer service team is only able to answer general product questions.

If you would like to speak to one of our customer service representatives directly you can call us directly at 1-888-525-9605. Please leave a message stating the reason for your call and we will get back to you as soon as we are able. The FASTEST WAY to get your questions answered is to contact us using the form below.

Please do not send multiple messages or use multiple contact methods as additional contacts will reset your place in the queue. We will get back to you as soon as possible and answer all messages in the order received. Thank you for visiting our website, we appreciate your business!

Corporate Address (not a store front):

Silver Fern™ Brand, LLC
176 North 2200 West #250
Salt Lake City, UT 84116